Warranty and Return

When am I entitled to warranty:

Naturify.ch granted more than two years from the date of purchase an exchange of the product in the event of the following defects:

  • Defective product upon receipt
  • product defect
  • You received the wrong item

We take the liberty of checking the product individually upon receipt and, depending on its condition, classifying it as a justified or rejected warranty.

The exchange will then be carried out and the postage costs of your return will be reimbursed to you.

  • Please report your warranty claim first by mail on 
  • Please give a brief reason why you want to make a warranty claim
  • We will answer you immediately and give you the shipping address
  • Upon receipt, we will review your application and replace the product for you free of charge

 

WHICH PRODUCTS CAN I RETURN:

Returnable are products that via Naturify.ch direct were obtained and do not correspond to the claim of our product description.


1.return period

30 days Right of return on from Naturify.ch purchased products.

The return periods apply from the shipping date. The date of the postmark or the personal return is decisive for the return.

2.No refund policy

Unfortunately, we cannot offer returns in the following cases:

  • If there is no proof of purchase
  • For damaged items through your own fault
  • If the original packaging is not available
  • Products that are not complete
  • Products purchased at a reduced price at the time of purchase


3.refund value

If the product can be returned, the following refund rules apply:

Refund:

  • Approved purchase price less accomplished Shipping costs CHF 9.00
  • The item is in the unopened, undamaged original packaging

Individual exam:

  • Item with damaged packaging
  • Items that have been damaged in transit
  • Articles that have a quality defect

4.return costs

the postage costs for the return of articles generally go at the expense of sender .

5. Expiration

  • Please report your claimby mailon 
  • Please briefly explain why you want to claim a return
  • We will answer you immediately and give you the shipping address
  • After receiving the product, we will check your application and let you know how to proceed by email

For the repayment to be able to carry out, we ask you yours provide bank details . 


We reserve the right to check the condition of the product before issuing a refund.

Your Naturify team

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